Shipping Policy
1. Shipping Destinations
Fido & Felix currently ships to all 50 US states. International shipping is not available at this time.
2. Processing Time
Orders are processed within 1-2 business days (excluding weekends and holidays). Please allow additional processing time during peak seasons.
3. Shipping Options & Delivery Times
- Standard Shipping: 3-15 business days
Delivery times are estimates and not guaranteed.
4. Shipping Costs
Shipping costs vary depending on the size, weight, and destination of your order.
5. Order Tracking
You will receive a tracking number via email when your order ships. Please allow 24 hours for tracking information to update.
6. Delivery Issues
If you experience issues with delivery, please contact our customer service team within 14 days of the estimated delivery date.
7. Damaged or Lost Items
Please inspect your package upon arrival. Contact us immediately if items arrive damaged or if your package is lost in transit.
8. Policy Changes
Fido & Felix reserves the right to modify this shipping policy at any time. Changes will be posted on this page.
